The Guest Services Desk is one of the most commonly visited locations on a Disney cruise, especially during the first day onboard. Guests use it for a wide range of requests, from account questions to activity sign ups.
Some of the most common reasons people visit Guest Services include joining the waitlist for the Royal Gathering, adding Disney gift cards to their onboard account, linking a Disney Visa card to receive merchandise discounts, requesting infant care items such as a bottle sanitizer or diaper genie, and changing the payment method for onboard charges.
Embarkation day is typically the busiest time at Guest Services. Many guests stop by to join waitlists for excursions or the Royal Gathering that were not available during online check in. Because of this, lines can be long on the first afternoon. If your request is not time sensitive, visiting later in the evening or on a port day can save a lot of waiting.
The location of the Guest Services Desk varies slightly by ship. On the Disney Magic, Disney Wonder, Disney Dream, and Disney Fantasy, Guest Services is located on Deck 3 midship in the Atrium Lobby. On the Disney Wish, Disney Treasure, and Disney Destiny, the desk is located on Deck 4 midship. On the Disney Adventure, Guest Services is located on Deck 6 midship.
Knowing where Guest Services is ahead of time can help you plan your first day onboard and avoid unnecessary stress, especially if you need to take care of something early in the cruise.
